Help & support

Answers about orders, refunds and payments, and how to reach us.

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What do order statuses mean?

Pending: Your order was received and is being sent for fulfilment.
In progress: Work on your order is in progress.
Under review: We could not confirm this order with our fulfilment partner automatically and are checking it manually. If it cannot be fulfilled, the amount is refunded to your wallet.
Completed: Delivery was confirmed.
Partially completed: Part of the order was delivered. The undelivered part has been refunded to your wallet.
Failed: The order could not be accepted. The full amount has been refunded to your wallet.
Cancelled: The order was cancelled. Any undelivered amount has been refunded to your wallet.

How do refunds work?

Refunds go back to your wallet automatically when an order fails, is cancelled, or is only partly delivered. For a partial delivery you get back the price of the units that were not delivered. Every refund appears in your wallet statement.

How do I add funds?

Online top-ups are not available yet. Email us to arrange adding funds to your wallet.

Can I cancel an order?

While an order isn't finished, open it in My orders and choose Request cancellation. Our team reviews it; if approved, the unrefunded amount goes back to your wallet. Completed orders can't be cancelled. See Refunds & cancellations.

What can't I order?

Only services that follow each platform's rules. We never sell bots, fake accounts, purchased followers or fake engagement. Read the acceptable use policy.