Refunds & cancellations

Last updated 22 October 2026

Orders are paid from your SailSMM wallet. This page explains when money goes back to your wallet.

Automatic refunds to your wallet

• Order could not be accepted or failed: the full amount is refunded to your wallet.
• Partly delivered: the part that was not delivered is refunded to your wallet.
• Cancelled by us (for example, the order breaks our rules or cannot be done): the unrefunded amount goes back to your wallet.

Every refund appears in Wallet with the order ID.

Cancelling an order yourself

While an order is not finished, open it in My orders and choose Request cancellation. Our team reviews every request. If we approve it, the unrefunded amount goes back to your wallet. If work has already been done, we may decline and will tell you why. Completed orders cannot be cancelled.

Problems with a completed order

If something you received is not what the service description promised, write to [email protected] with the order ID. We look at each case and may fix the work or refund to your wallet.

Unused wallet balance

If you want unused wallet balance returned to your original payment method, write to [email protected]. We review each request; payment provider fees and processing times may apply.

Questions? Contact us. See also: Terms · Privacy · Refunds & cancellations · Service delivery